The Platforms may be used by (i) natural persons who have reached 20 years of age and (ii) corporate legal entities, e.g. companies. Where applicable, these Terms shall be subject to country-specific provisions as set out herein.
Users below the age of 20 must obtain consent from parent(s) or legal guardian(s), who by accepting these Terms shall agree to take responsibility for your actions and any charges associated with your use of the Platforms and/or purchase of Goods, or otherwise have legal capacity. If you do not have consent from your parent(s) or legal guardian(s), or otherwise have legal capacity, you must stop using/accessing the Platforms immediately.
Butter Chicken reserves the right to change or modify these Terms (including our policies which are incorporated into these Terms) at any time. You are strongly recommended to read these Terms regularly. You will be deemed to have agreed to the amended Terms by your continued use of the Platforms following the date on which the amended Terms are posted.
1. Butter Chicken
Depending on which Platform you access and use, these Terms form the contract between you and the following Butter Chicken entities:
Through our Platforms, Butter Chicken links you to the Restaurant /Kitchens directly for you to order a variety of goods including prepared meals, non-prepared food and miscellaneous non-food items (hereinafter collectively referred to as "Goods") to be delivered to you. When you place an order for Goods from us (“Order”) Our Delivery team facilitate, process and conclude the order and subsequently deliver your Order to you.
For customer support, you may reach out to us via email or through our in-app customer support contact Telephone or Mobile.
2. Use of the Platforms and Butter Chicken Account
2.1 You will need to register for a Butter Chicken account for you to use the Platforms. When you register for a Butter Chicken account we will ask you to provide your personal information including a valid email address, a mobile phone number and a unique password. To purchase an Order, depending on which payment method you opt for, you may need to provide us with your credit card details. Your unique password should not be shared with anyone and you agree to keep it secret at all times. You are solely responsible for keeping your password safe. Save for cases of fraud or abuse which are not your fault, you accept that all Orders placed under your Butter Chicken account are your sole responsibility.
2.2 Butter Chicken shall not be liable for Orders that encounter delivery issues due to incomplete, incorrect or missing information provided by you. You are obliged to provide information that is complete, accurate and truthful for the proper processing of the Order, including your delivery address and contact information.
2.3 If you wish to delete your Butter Chicken account, please send us an email requesting the same. We may restrict, suspend or terminate your Butter Chicken account and/or use of the Platforms, if we reasonably believe that:
2.3.1 someone other than you is using your Butter Chicken account; or
2.3.2 where you are suspected or discovered to have been involved in any activity or conduct that is in breach of these Terms, our policies and guidelines, or involved in activity or conduct which we deem in our sole discretion to be an abuse of the Platforms.
The following is a non-exhaustive list of the types of conduct that are illegal or prohibited on the Platforms. Butter Chicken reserves the right to investigate and take appropriate legal action against anyone who, in Butter Chicken’s sole discretion, engages in any of the prohibited activities. Prohibited activities include, but are not limited to the following:
3.1.2 posting any content that infringes the intellectual property rights, privacy rights, publicity rights, trade secret rights, or any other rights of any party;
3.1.3 posting content that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by Dum Handi Biryai in its sole discretion or pursuant to local community standards;
3.1.4 posting content that constitutes cyber-bullying, as determined by Butter Chicken in its sole discretion;
3.1.5 posting content that depicts any dangerous, life-threatening, or otherwise risky behavior;
3.1.6 posting telephone numbers, street addresses, or last names of any person;
3.1.7 posting URLs to external websites or any form of HTML or programming code;
3.1.8 posting anything that may be “spam,” as determined by Butter Chicken in its sole discretion;
3.1.9 impersonating another person when posting content;
3.1.10 harvesting or otherwise collecting information about others, including e-mail addresses, without their consent;
3.1.11 allowing any other person or entity to use your identification for posting or viewing comments;
3.1.12 harassing, threatening, stalking, or abusing any person on the Platforms;
3.1.13 engaging in any other conduct that restricts or inhibits any other person from using or enjoying the Platforms, or which, in the sole discretion of Butter Chicken, exposes Butter Chicken or any of its customers, suppliers, or any other parties to any liability or detriment of any type; or
3.1.14 encouraging other people to engage in any prohibited activities as described herein.
3.2 Butter Chicken reserves the right but is not obligated to do any or all of the following:
3.2.1 investigate an allegation that any content posted on the Platforms does not conform to these Terms and determine in its sole discretion to remove or request the removal of the content;
3.2.2 remove content which is abusive, illegal, or disruptive, or that otherwise fails to conform with these Terms;
3.2.3 suspend or terminate a user’s access to the Platforms or their Butter Chicken Account upon any breach of these Terms;
3.2.4 monitor, edit, or disclose any content on the Platforms; and
3.2.5 edit or delete any content posted on the Platforms, regardless of whether such content violates these standards.
4. Intellectual Property
All trademarks, logos, images, and service marks, including these Terms as displayed on the Platforms or in our marketing material, whether registered or unregistered, are the intellectual property of Butter Chicken and/or third parties who have authorised us with the use (collectively the “Trademarks”). You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify these Trademarks in any way without our prior express written consent. The use of Butter Chicken trademarks on any other website not approved by us is strictly prohibited. Butter Chicken will aggressively enforce its intellectual property rights to the fullest extent of the laws, including criminal prosecution. Butter Chicken neither warrants nor represents that your use of materials displayed on the Platforms will not infringe rights of third parties not owned by or affiliated with Butter Chicken. Use of any materials on the Platforms is at your own risk
5.1 Some of the Goods we offer on our Platforms are subject to restrictions for purchase (“Restricted Goods”), depending on the applicable laws of the country you purchase the Restricted Goods from. These restrictions include minimum age requirements for alcohol/alcoholic products and any other goods that we reserve the right not to deliver to you based on the relevant statutory requirements of the time being in force.
To purchase Alcohol, you must be of the statutory legal age. Butter Chicken, the Vendor and their delivery riders, as the case may be, reserve the right in their sole discretion:
5.2.1 to ask for valid proof of age (e.g. ID card) to any persons before they deliver Alcohol;
5.2.2 to refuse delivery if you are unable to prove you are of legal age; and/or
5.2.3 to refuse delivery to any persons for any reason whatsoever.
6.1 When you place an Order with Butter Chicken, Butter Chicken will confirm your order by sending you a confirmation email containing the Order receipt. Where applicable, Orders will include delivery fees and any applicable tax (e.g. goods and services tax, value-added tax, etc.).
6.2 Minimum Order Value - We require a minimum order value 300THB (“MOV”) before an Order can be placed and delivered to you. Where an applicable Order fails to meet the MOV, you will have the option of paying the difference to meet the MOV or to add more Goods to your Order.
6.3 Special Instructions – Butter Chicken is reasonably endeavor to comply with your special instructions for an Order. However, in some cases where this is not feasible, possible or commercially reasonable, Butter Chicken reserve the right to proceed to prepare the Order in accordance with standard operating procedures. Neither Butter Chicken shall be responsible to replace or refund an Order which does not conform to special instructions provided by you.
6.4 Allergens – Butter Chicken is not obligated to provide ingredient information or allergen information on the Platforms. If you have allergies, allergic reactions or dietary restrictions and requirements, please contact us and share instructions while placing an Order on our Platforms.
6.5 Please note that your Order may be subject to additional terms and conditions provided by the us.
6.6 Prior to placing the Order
6.6.1 You are required to provide the delivery address in order for the Platforms to deliver your Goods.
6.6.2 Once you select a Category of Goods , you will be taken to that Our menu page for you to select and add your Goods to the cart.
6.7 Placing the Order
To complete an Order, please follow the onscreen instructions after clicking ‘Checkout’. You may be required to provide additional details for us to complete your Order. You are required to review and confirm that all the information you provide, including the amounts, delivery details, personal details, payment information, and voucher / Promotion and Discount codes (if applicable) is true, accurate and complete before you click “PLACE ORDER”. An Order is successfully placed when you receive an email confirmation containing your Order receipt from us.
6.8 Cancelling an Order
6.8.1 Please contact us immediately via our in-app customer support if you wish to cancel your Order after it has been placed. You have the right to cancel your Order provided a Restaurant has not yet Prepare or Cooked your Order. Kindly Note , if the your Order Prepared or cooked already shall not be cancelled
You have the right to a refund for a cancelled Order only if a Restaurant has not yet Prepared or Cooked your Order. Should you still decide to cancel your Order after it has been Cooked or prepared by the Restaurant , you understand that no refunds (whether in whole or in part) will be issued to you and you forfeit the delivery of your cancelled Order.
You have the right to cancel your Order only if a Restaurant has not yet Cooked your Order. Should you still decide to cancel your Order after it has been accepted by the Restaurant, you understand that you shall forfeit the delivery of your cancelled Order and cash-on-delivery may be removed from your list of available payment methods for your future orders. 6.9 Butter Chicken reserves the right to cancel any Order and/or suspend, deactivate or terminate your Butter Chicken account in its sole discretion if it reasonably suspects or detects fraudulent behavior or activity associated with your Butter Chicken account and/or with your Order.
7. Prices and Payments
7.1 Prices quoted on the Platform shall be displayed in the applicable country’s national currency and subject to applicable tax. Prices and offers on the Platforms may vary from the prices and you accept that offers offered by us (either on our own websites, mobile applications, or at our brick-and-mortar outlets).
7.2 The way we display the prices of our Goods may vary depending on the us , and the prices reflected on our Platforms may:
7.2.1 include GST, VAT or such other equivalent tax; or
7.2.2 exclude GST, VAT or such other equivalent tax.
A breakdown of the prices and additional charges are displayed before Checkout. When you place an Order, you agree to all amounts, additional charges and the final ‘Total’ amount which is displayed to you.
7.3 Delivery fees are chargeable on every Order unless:
7.3.1 you opt to collect your Order directly from the Outlet (“Take away”);
7.3.1 you have a valid promotional or discount voucher and apply it at Checkout; or
7.3.3 unless stated otherwise.
7.4 Prices indicated on the Platforms are as at the time of each Order and may be subject to change.
7.5 You can choose to pay for an Order using any of the different payment methods offered on the Platforms including:
7.5.1 Our payment partners: Visa, Mastercard, American Express, Google Pay, PayPal, Apple Pay;
7.5.2 Cash-on-Delivery; or
7.5.3 Such other payment method we offer from time to time.
7.6 If you have existing credit in your Butter Chicken account or valid promotional or discount vouchers, you can use this pay for part or all of your Order as the case may be.
7.7 After an Order is successfully placed, you will receive an email confirmation from us with your Order receipt. Delivery fees will not appear in your Order receipt if you opt for Pick-Up.
7.8 Payment Methods
Butter Chicken reserves the right to offer additional payment methods and/or remove existing payment methods at anytime in its sole discretion. If you choose to pay using an online payment method, the payment shall be processed by our third party payment service provider(s). With your consent, your credit card / payment information will be stored with our third party payment service provider(s) for future orders. Butter Chicken does not store your credit card or payment information. for the handling and processing of payments transactions for your purchase on the Platforms and for customer support issues related to these payments such as dispute management, refunds cancellations and returns, and if applicable, local consumer law matters.
7.9 You must ensure that you have sufficient funds on your credit and debit card to fulfil payment of an Order. Insofar as required, Butter Chicken takes responsibility for payments made on our Platforms including refunds, chargebacks, cancellations and dispute resolution, provided if reasonable and justifiable and in accordance with these Terms.
8. Delivery and Pick-Up
You understand that we offer our Goods in specific delivery areas and our Outlet vary from delivery area to delivery area. By entering your delivery address on the Platforms, you will see the outlet that we make available to you at that time. Delivery areas may expand, shrink or change depending on weather and traffic conditions and situations of force majeure.
8.2.1 Butter Chicken shall deliver your Order to the delivery address provided by You. You may choose for your Order to be delivered “ASAP” or scheduled for a specific time. An estimated delivery time will be provided to you in your email confirmation but delivery times shall vary depending on factors that are not controlled by us (e.g. order quantity, distance, time of day (peak periods), weather conditions, traffic conditions, etc.). You can view the remaining delivery time of an Order when you click on ‘My orders’ on the Platforms. You acknowledge that the delivery time we provide is only an estimate and Orders may arrive earlier or later. To ensure that you do not miss a delivery of an Order, you should ensure that either you or someone is at the delivery location to receive the Order once an Order is placed.
8.3.1 In cases where we attempt to deliver an Order but we are unable to do so due to the reasons caused by you, including but not limited to:
8.3.2 No-show Cancellations
If you remain uncontactable or fail to receive the Order within ten (10) minutes from the time the Order arrives at your delivery address, Butter Chicken reserves the right to cancel the Order without refund or remedy to you.
8.4 Wrong Order, Missing Items, Defective Goods
Upon receipt of your Order, if you discover that there are issues with your Order (e.g. wrong order, defective order, or missing items) please contact customer support via one of the methods indicated in Clause 1.3 above immediately. In some cases, Butter Chicken may request for photographic proof and/or additional information to properly investigate the issue with your Order. If we determine that the Order and/or Goods you received are not of satisfactory condition or quality, we will compensate you for your Order or parts of your Order.
8.5 OrderTake Away
8.5.1 Where available, you will have the option of collecting your Order in-person directly from the Outet ("Take Away ") instead of having the Order delivered to You. Your email confirmation will indicate the time for you to Take away the Order (“Collection Time”). The Outlet will prepare the Order by the Collection Time. In some cases, a reasonable delay may be expected. The Vendor agrees to hold the Order for you at the Outlet for no more than a reasonable period of twenty (20) minutes from the Collection Time (“Holding Time”) and shall not be obliged to provide the Order to you if you fail to Take Away your Order within the Holding Time.
8.5.2 In the event of unreasonable delays in Take Away attributable to you, you bear the risk of any damage or loss of Goods or any deterioration in quality or change in condition of the Goods (e.g. changes in the temperature fit for consumption). In this case, you shall not be entitled to a refund or replacement of the Goods. You alone are responsible for inspecting the Goods/Order when you Take away your Order and shall report any issues and/or defects to the Outlet before leaving the premises
8.6 Delivery Partner
In some cases, our Third Party will deliver the Order to you (“ Delivery Service”). While we will use reasonable efforts to provide prior notice to you on Delivery, this may not always be possible. Where Third Party Delivery applies, we may ask you to contact the directly in the event of issues or delays in your delivery. Butter Chicken shall be responsible in any way for Orders or Goods that are delivered by our Third Party.
9. Vouchers, Discounts and Promotions
9.1 From time to time, Butter Chicken may run marketing and promotional campaigns which offer voucher codes, discounts, and other promotional offers to be used on the Platforms (“Vouchers”). Vouchers are subject to validity periods, redemption periods, and in certain cases, may only be used once.
9.2 Vouchers may not be valid when used in conjunction with other promotions, discounts, or other vouchers. Additional terms and conditions may apply to Vouchers.
9.3 Unless otherwise stated, Vouchers can only be used on our Platforms.
9.4 Vouchers cannot be exchanged for cash.
9.5 Butter Chicken reserves the right to void, discontinue or reject the use of any Voucher without prior notice Individual terms & conditions apply
10. Representations, Warranties and Limitation of Liabilities
You acknowledge and agree that the content on the Platforms are provided on an “as is” and “as available” basis, and that your use of or reliance upon the Platforms and any content, goods, products or services accessed or obtained thereby is at your sole risk and discretion. While Butter Chicken makes reasonable efforts to ensure the provision of the Platforms and the services we offer, are available at all times, we do not warrant or represent that the Platforms shall be provided in a manner which is secure, timely, uninterrupted, error-free, free of technical difficulties, defects or viruses. Please expect temporary interruptions of the Platforms due to scheduled or regular system maintenance work, downtimes attributable to internet or electronic communications or events of force majeure.
To the extent permitted by law, Dum Handi Biryai (which shall include its employees, directors, agents, representatives, affiliates and parent company) exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Platforms, our services, and any website linked to our Platforms and any content or material posted on it. Your exclusive remedy with respect to your use of the Platforms is to discontinue your use of the Platforms.
The Butter Chicken entities, their agents, representatives, and service providers shall not be liable for any indirect, special, incidental, consequential, or exemplary damages arising from your use of the Platforms or for any other claim related in any way to your use of the Platforms. These exclusions for indirect, special, consequential, and exemplary damages include, without limitation, damages for lost profits, lost data, loss of goodwill, work stoppage, computer failure, malfunction, or any other commercial damages or losses, even if the foodpanda entities, their agents, representatives, and service providers have been advised of the possibility thereof and regardless of the legal or equitable theory upon which the claim is based. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, Butter Chicken, the Butter Chicken entities, its agents, representatives and service providers' liability shall be limited to the extent permitted by law.
11. Outlet Liability
Outlet are responsible for the preparation, condition and quality of Goods.
12. Personal Data (Personal Information) Protection
You agree to indemnify, defend, hold harmless Butter Chicken, its directors, officers, employees, representatives, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of the Platforms or your breach of these Terms.
Butter Chicken has the right to terminate, suspend or delete your account and access to the Platforms, including any delivery service we provide to you in respect of an Order, for any reason, including, without limitation, if Butter Chicken, in its sole discretion, considers your use to be unacceptable, or in the event of any breach by you of the Terms. Butter Chicken may, but shall be under no obligation to, provide you a warning prior to termination of your use of the Websites.
Butter Chicken may amend these Terms at any time in its sole discretion. The amended Terms shall be effective immediately upon posting and you agree to the new Terms by continued use of the Platforms. It is your responsibility to check the Terms regularly. If you do not agree with the amended Terms, whether in whole or in part, you must stop using the Platforms immediately.
If any provision of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. No waiver of any provision in these Terms shall be deemed a further or continuing waiver of such provision or any other provision.
18. Governing Law
These Terms shall be governed and construed in accordance with the laws of the country / courts of jurisdiction in which the relevant Butter Chicken entity is incorporated as set out in the table below. The following courts will have jurisdiction over any dispute or claim arising out of or in connection with the use of the Platforms: Foodpanda Bangladesh (www.dumhandibiryani.com); Peoples’ Kingdom of Thailand
19. Contact Us
If you wish to contact us regarding any questions or comments you may have, please send an email to our customer support email or via our in-app/website customer support.